Just Snap & Tap! And, Deposit Checks Right from Your Phone!
You'll enjoy Mobile Check Deposit, from TruPoint Bank! Mobile check deposit is a quick, easy and secure way to deposit your checks. Each deposit is password-protected and highly-encrypted.
3 Easy Steps to Enroll!
1. Download the TruPoint Bank Mobile App from your device's app store.*
2. Activate your account in one of 3 ways!
- In Person. Visit your local TruPoint Bank.
- By Phone. Call your local TruPoint Bank or (276)935-8161.
- Online. Simply click "Enroll in Mobile Check Deposit" below.
3. Open your mobile deposit "welcome email" and follow the easy instructions (also listed below) to deposit your first check!
*TruPoint Bank customers must first be enrolled in Online Banking and Mobile Banking to enroll in Mobile Deposit. See links above to first enroll in these services.
How to Make a Mobile Deposit
- Login to your TruPoint Bank mobile app.
- Select the menu from your smartphone.
- Select Deposit.
- Endorse the Check "For Mobile Deposit Only" on the endorsement line.
- Follow the on-screen instructions.
- Retain the deposited check until you receive your monthly statement for verification purposes and then securely dispose of the check.
Frequently Asked Questions
What is Mobile Check Deposit?
Mobile check deposit is a convenient feature of TruPoint Bank’s mobile banking app that makes it simple to securely deposit checks using your smartphone or tablet. Other terms for mobile deposit are “remote deposit” or “remote deposit capture”.
Is it secure?
Yes, depositing checks with Mobile Deposit is safe and secure. Every deposit is password protected and highly encrypted.
Who is eligible to use mobile deposits?
To be eligible to use mobile deposit, you must have a checking or savings account in good standing, be enrolled in mobile banking, and have the most recent version of the TruPoint Bank App.
How do I activate the mobile deposit feature for mobile banking?
You must complete an enrollment form by visiting your local office, calling TruPoint Bank at 276-935-8161, or completing an online enrollment form. The form will be submitted for review and approval. You will receive an e-mail once approved.
When can I start using mobile deposit once I receive a welcome e-mail?
You can begin using the mobile deposit immediately once you receive an approval e-mail. Simply, ensure you have downloaded the most recent version of the TruPoint Bank App.
When will my funds be available for withdrawal?
Once approved, your deposit will be available the next business day if approved before 5 P.M., Monday - Thursday or 6 P.M., Friday. Any deposit approved after these times will be made available on the 2nd business day. As a reminder, bank holidays are considered non-business days and may delay funds availability for approved deposits.
Can I deposit any type of check?
You may only deposit checks made payable to the account owner and drawn on a United States bank. Any returned check cannot be re-presented through mobile deposit and must be presented to the bank for processing.
Are there any limits for deposits made through Mobile Deposit?
Yes, limits will be disclosed in your welcome e-mail once you have enrolled and been approved for this service.
May I deposit more than one check at a time?
You may deposit multiple checks in the same mobile banking session; however, you may only photograph and submit one check at a time. Deposit limits and other restrictions may apply.
What if I have a question that's not answered here?
Contact TruPoint Bank’s Mobile Banking Department at (276) 935-8161, e-mail Mobile.Deposit@TruPointBank.com or visit your local office.
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