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Fraud

Knowledge is Key in Preventing Fraud

Safeguard your email
Email is often a vehicle used to transmit malware and commit fraud. It is important to evaluate your email behaviors and develop good habits to help protect your computer and your identity. In addition to viruses and worms that can be transmitted via email, phishing also threatens email users. A type of email fraud, phishing occurs when a perpetrator, posing as a legitimate, trustworthy business, attempts to acquire sensitive information like passwords or financial information.
 
  • Never open or respond to SPAM (unsolicited bulk email messages).
  • Delete all spam without opening it. Responding to spam only confirms your email address to the spammer, which can intensify the problem.
  • Never click on links within an email. It's safer to retype the web address than to click on it from within the body of the email.
  • Don't open attachments from strangers. If you do not know the sender or are not expecting the attachment, delete it.
Be Cautious of Urgent Messages
  • Many fraudulent emails contain urgent messages that claim your account will be closed if sensitive information isn't immediately provided, or that important security needs to be updated online. Your financial institution will never use this method to alert you of an account problem.
Monitor Your Finances
  • Review your bank statements and transactions for unauthorized activity.
  • Take advantage of available resources to ensure you know where your money is. If you notice anything suspicious, report it to TruPoint Bank immediately. Staying proactive is one of the best ways to protect your finances and prevent fraud. 
  • Verify urgent requests in person, even from company executives, to quickly process an invoice, change payment recipient(s), provide sensitive information or otherwise bypass established policies and procedures.
  • Be wary of email requests from vendors to change payment instructions from those previously used. Always confirm verbally using a known phone number.
  • Never give your account number to people you do not know, especially over the telephone. Be particularly aware of unsolicited phone sales. Fraud artists can use your account without your authorization and you may end up being responsible.
  • Store your checks, deposit slips, bank statements and canceled checks in a secure and locked location. Never leave your checkbook open in your office or in a vehicle.













If Fraud Is Suspected on Your Visa Debit Card

The phone number for our Fraud Center is 1-800-237-8990. Customers can call this number any time they receive an alert.
 
Consumer customers will receive a call alert from the phone number 1-800-872-0926.
 
If you add the above phone numbers as well as 96923 to your phone contacts and individually label them as "Fraud Center," it will display on your phone whenever you receive a call or text alert.**
 
Please contact us or visit your local TruPoint Bank office to ensure your contact information (phone number, email address, and physical address) is updated and accurate.
 
***If you do not use one of the following phone carriers, you will not receive text alerts: Verizon, AT&T, T-Mobile, Virgin Mobile, MetroPCS, Boost, and Sprint.
For your safety, we're pleased to offer a 3-Step System that allows us to notify you of any potentially fraudulent debit transactions.
 

If Fraud is Suspected On Your Account
  1. First, you will receive a text alert* from 96923 with the option to respond and confirm fraud or no fraud. (The bank's short name will appear in the text alerts - TruPntBk.)
  2. If no response, you will receive an automatic email notification, which also has the option to confirm fraud or no fraud.
  3. If there is no response from the text or email, you will then receive an automatic phone call (between 8 am and 9 pm) to confirm or deny fraud.

Security & Fraud Center

Additional Resources
The following sites are not associated with TruPoint Bank, but are excellent resources about fraud:
 
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