Mobile Services

 

Get the TruPoint Bank App

To get the most of your online banking via your mobile device, sign up for our TruPoint Bank App! To download, simply access either the iTunes or Google Play store (according to your device type) and download the TruPoint Bank app.

In order to use the app, you must have first signed up for mobile banking AND be an online banking customer. The steps to enroll are simple.

As an additional security measure, please follow the manufacturer's guidelines in terms of keeping your mobile device's operating system up-to-date. TruPoint Bank will never send you a text or email and ask for your account numbers, passwords or security questions.

Enroll in Mobile Banking

Enroll in Online Banking

Enroll in Mobile Check Deposit

Stay Connected with Text Messaging

By using simple text commands, TruPoint Bank will provide you up-to-date account information.

Text this:To receive this information:

BAL

Available balance on your account

TRAN

Last four transactions

XFER

Transfer funds between accounts 
(ex: XFER 20 from Checking to Savings)

DETAILS

Request details on an account

HELP

Get help on text commands
(ex: HELP BAL, or HELP XFER)

Always remember, TruPoint Bank will never send you a text or email and ask for your account numbers, passwords, or security questions.

Enroll in Mobile Banking

Apple Pay™, Samsung Pay, & Google Pay

 

Apple Pay™

Use Apple Pay™ and your favorite Visa® card to pay the easy, secure and private way at hundreds of thousands of stores and participating apps.

Rest easy, Apple Pay transactions are authorized with TouchID™ thumbprint security or your passcode, and transactions never use your card number.

It's a snap to get started!

  • Make sure your apple device has an appropriate iOS operating system compatible with Apple Pay.
  • Add your TruPointBank Visa card to Apple Pay
    • For iPhone users, launch the Wallet app (formerly Passbook®) and tap the plus sign.
    • For iPad users, launch the Settings app, tap “Wallet & Apple Pay,” then tap “Add Credit or Debit Card.”
    • For AppleWatch users, open the AppleWatch app on your iPhone, tap “Wallet & Apple Pay,” then tap “Add Credit or Debit Card.”
  • Use it within apps or hold your device near a contactless Apple Pay supported reader with your finger on TouchID, or using your AppleWatch by pressing the power button on the side twice.

Apple, the Apple logo, iPhone, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID and AppleWatch are trademarks of Apple Inc.

Google Pay

Google Pay is the fast, simple way to pay with your TruPoint Bank Visa® card in stores and online.

When you use your phone to pay in stores, Google Pay doesn't send you actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your account information -- so your card details stay safe.

Getting Started is easy!

  • Download the Google Pay app.
  • Add your TruPoint Visa® card.
  • Pay confidently at over a million locations in the US.

Samsung Pay

Samsung Pay transactions are authorized with your fingerprint and use a digital identifier instead of your card number. And even if your phone is compromised, Samsung Knox technology encrypts your card info with a separate, secure data vault.

Samsung Pay makes paying with your phone fast, easy and convenient. Plus, it works almost anywhere you can swipe or tap to pay.

Simple to Set up - Simple to Pay:

  • Make sure your compatible Samsung device is updated with Samsung Pay.
  • Take a picture of your TruPoint Bank Visa with your device's camera.
  • Secure it with your fingerprint and backup PIN and you'll be ready to go!

Mobile Check Deposit

 

Just Snap & Tap! And, Deposit Checks Right from Your Phone!

You'll enjoy Mobile Check Deposit, from TruPoint Bank! Mobile check deposit is the quick, easy and secure way to deposit your checks. Each deposit is password protected and highly-encrypted.

 3 Easy Steps to Enroll!

  1. Download the TruPoint Bank Mobile App from your device's app store.*
  2. Activate your account in one of 3 ways! 
  • In Person. Visit your local TruPoint Bank.
  • By Phone. Call your local TruPoint Bank or (276)935-8161.
  • Online. Simply click "Enroll in Mobile Check Deposit" below.

3.      Open your mobile deposit "welcome email" and follow the easy instructions (also listed below) to deposit your first check!

*TruPoint Bank customers must first be enrolled in Online Banking and Mobile Banking to enroll in Mobile Deposit. See links above to first enroll in these services.

Enroll in Mobile Check Deposit

How to Make a Mobile Deposit

  • Login to your TruPoint Bank mobile app.
  • Select the menu from your smartphone.
  • Select Deposit.
  • Endorse the Check "For Mobile Deposit Only" on the endorsement line. 
  • Follow the on-screen instructions.
  • Retain the deposited check until you receive your monthly statement for verification purposes and then securely dispose of the check. 

Frequently Asked Questions

What is Mobile Check Deposit? 
Mobile check deposit is a convenient feature of TruPoint Bank’s mobile banking app that makes it simple to securely deposit checks using your smartphone or tablet. Other terms for mobile deposit are “remote deposit” or “remote deposit capture”.

Is it secure? 
Yes, depositing checks with Mobile Deposit is safe and secure. Every deposit is password protected and highly encrypted.

Who is eligible to use mobile deposit? To be eligible to use mobile deposit, you must have a checking or savings account in good standing, be enrolled in mobile banking, and have the most recent version of the TruPoint Bank App.

How do I activate the mobile deposit feature for mobile banking?
 You must complete an enrollment form by visiting your local branch, calling TruPoint Bank at 276-935-8161, or completing an online enrollment form. The form will be submitted for review and approval. You will receive an e-mail once approved. 

When can I start using mobile deposit once I receive a welcome e-mail? 
You can begin using the mobile deposit immediately once you receive an approval e-mail. Simply, ensure you have downloaded the most recent version of the TruPoint Bank App.

When will my funds be available for withdrawal? Once approved, your deposit will be available the next business day if approved prior to 5 P.M., Monday - Thursday or 6 P.M., Friday. Any deposit approved after these times will be made available the 2nd business day. As a reminder, bank holidays are considered non-business days and may delay funds availability for approved deposits.

Can I deposit any type of check? You may only deposit checks made payable to the account owner and drawn on a United States bank. Any returned check cannot be re-presented through mobile deposit and must be presented to the bank for processing.

Are there any limits for deposits made through Mobile Deposit? Yes, limits will be disclosed in your welcome e-mail once you have enrolled and been approved for this service.

May I deposit more than one check at a time? You may deposit multiple checks in the same mobile banking session; however, you may only photograph and submit one check at a time. Deposit limits and other restrictions may apply.

What if I have a question that's not answered here? Contact TruPoint Bank’s Mobile Banking Department at (276) 935-8161, e-mail Mobile.Deposit@TruPointBank.com or visit your local branch.

Find UsLocation & Hours Call Usat 276-935-8161 Email Uswith secure messages Call TeleBankerat 888-419-4222

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