Contact Us

Contact Us

We want to make it convenient for you to contact us... Anywhere, Anytime!

We welcome your comments, questions, or suggestions. Please feel free to use the following link to reach us by email: customercare@trupointbank.com 

Please do not send sensitive information (i.e. account numbers, social security numbers, etc.) via this link. To send Secure Email use this link:

TruPoint Secure Email

If you receive a suspicious email, please forward it to reportfraud@trupointbank.com. We appreciate your help in keeping the Internet safe.

If you would like to speak with a TruPoint representative, please call an office nearest you.

Buchanan County

Grundy (276) 935-3300
Main (276) 935-8161
Oakwood (276) 498-4330

Washington County

East Abingdon (276) 623-5200
West Abingdon (276) 623-0787
Bristol (276) 466-1000

Tazewell County

Richlands (276) 964-7444
Claypool Hill (276) 964-7445

Wise County

St. Paul (276) 762-5551

Russell County

Lebanon (276) 889-2141

Washington County, TN

Johnson City (423) 854-8801

Buncombe County, NC

Asheville (828) 774-5289

For 24 hour service, you may contact our TeleBanker. 1-888-419-4222.

Canceling Your Debit Card:

If you're a TruPoint Bank online banking customer and your debit card is lost or stolen, your first line of defense is to simply toggle your debit card "off" within your online banking area. After this immediate protective measure, please take the following steps. (You DO NOT need to know your card number. Remember, the bank will NEVER ask for your card number. You will need to know the name and address the card is under.)

• Call 888-297-3416
• Follow the prompts to cancel your card
• Call the bank the next business day to inform them and to order a new card
• You should also log in to online banking and check your account. Make note of any recent transactions that were not made by you and discuss those with the bank as soon as possible.