Contact Us

 

Contact Us

We want to make it convenient for you to contact us... Anywhere, Anytime!

We welcome your comments, questions, or suggestions. Please feel free to use the following link to reach us by email: customercare@trupointbank.com 

Please do not send sensitive information (i.e. account numbers, social security numbers, etc.) via this link. To send Secure Email use this link:

TruPoint Secure Email

If you receive a suspicious email, please forward it to reportfraud@trupointbank.com. We appreciate your help in keeping the Internet safe.

If you would like to speak with a TruPoint representative, please call an office nearest you.

Buchanan County

Grundy (276) 935-3300
Main (276) 935-8161
Oakwood (276) 498-4330

Washington County

East Abingdon (276) 623-5200
West Abingdon (276) 623-0787
Bristol (276) 466-1000

Tazewell County

Richlands (276) 964-7444
Claypool Hill (276) 964-7445

Wise County

St. Paul (276) 762-5551

Russell County

Lebanon (276) 889-2141

Washington County, TN

Johnson City (423) 854-8801

Buncombe County, NC

Asheville (828) 774-5289

Forsyth County, NC

Winston-Salem (336) 602-1670

For 24 hour service, you may contact our TeleBanker. 1-888-419-4222.

Cancelling Your Debit Card:

If your debit card is lost or stolen after bank hours, one phone call can safely cancel your card and stop thieves from accessing your account.
You DO NOT need to know your card number. Remember, the bank will NEVER ask for your card number. You will need to know the name and address the card is under.

Here are the steps you will need to take:

  • Call 866-546-8273
  • Follow the prompts to cancel your card
  • Call the bank the next business day to inform them and to order a new card
  • You should also log in to online banking and check your account. Make note of any recent transactions that were not made by you and discuss those with the bank as soon as possible.

Email Us

You can reach Your Bank by email using the form below. Please note that this is not a secure form. For your protection, do not use this form to enter personal or confidential information such as account numbers, social security numbers, passwords or PINs.

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Find UsLocation & Hours Call Usat 276-935-8161 Email Uswith secure messages Call TeleBankerat 888-419-4222

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